Start here
Write to us.
For product questions, a missing license, billing, cancellation, or a refund question, email billing@projectmaple.uk.
A few useful routes
Start with the lightest-touch fix.
01
Need your license again?
Use license recovery with the email address from checkout. For privacy, it always gives the same neutral confirmation.
Recover a license02
Having trouble with the app?
Tell us your operating system, Lorelai version, and what you expected to happen. Short steps are more useful than a long story.
03
Missing a download?
Check the email address used at checkout first. If the message is not there, use recovery before sending us a license file.
Please keep your work private
A little context is enough.
Please redact screenshots where you can. Do not send project archives, project files, payment-card details, or your .lorelei-license file unless we specifically ask for them.
Cancellations & refunds
Ask early. We’ll look at it properly.
If you need to cancel or have a refund question, email us from the address used at checkout with a short description of what happened. We will review the request and explain the available options.
Nothing on this page limits rights you may have under consumer law. In particular, rights relating to digital content that is faulty or not as described remain. Digital-content cancellation rights can depend on the circumstances of the purchase and any agreement made at checkout, so we will assess your request properly rather than hiding behind a blanket “all sales are final” rule.
For the complete license terms, see Lorelai’s terms.